Last updated: October 2026
Hua Ban Group (“we”, “our” or “us”) is committed to protecting your privacy. This policy explains how your personal information is collected, used and disclosed when you use this website. By using this website or sending us your details, you confirm that you have read and understood this policy.
We handle personal data in line with Malaysia’s Personal Data Protection Act 2010.
Who is responsible for your information
The company responsible for your information is Hua Ban Trading Sdn Bhd, No 8, Jalan Nyatoh, Lanang Road, 96000 Sibu, Sarawak, Malaysia. Other companies in the Hua Ban Group may handle your enquiry, as explained below.
What information we collect
We collect the information you send us through the forms on this website: the quotation request, the partner enquiry and the general enquiry. Depending on the form, this can include:
- Your name, company and job title
- Your phone or WhatsApp number and your email address
- Your country and your project location
- The products and quantities you are asking about
- The message you write
- Any file you choose to upload, such as a bill of quantities, a drawing, or a company profile or catalogue
You do not have to use the forms. You can also call or write to us using the details on the Contact page.
How we use your information
We use the information you send us to:
- Reply to your enquiry
- Prepare a quotation
- Assess a partnership with your brand
We do not sell your information, and we do not share it for marketing.
Who receives your information
Your enquiry goes to the staff of the Hua Ban Group companies who handle that kind of enquiry. We may also disclose information to government or law enforcement officials, or to private parties, where we believe it is necessary or appropriate to respond to claims or legal process (including subpoenas), to protect our rights and interests or those of a third party, to protect the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or otherwise to comply with applicable court orders, laws, rules and regulations.
We may use trusted service providers to perform functions for us, such as hosting and maintaining our servers and this website, database storage and email management. These providers may have access to your personal information only to perform those services for us.
We may also disclose information to our Corporate Affiliates. “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information we provide to our Corporate Affiliates will be treated by them in accordance with this policy.
Where your information is kept
When you send a form, it is sent by email to the group and stored in the website’s enquiry records. Files you upload are attached to the email.
How long we keep your information
We keep your information only for as long as we need it to provide our service to you and to fulfil the purposes described in this policy. The same applies to anyone we share your information with who carries out services on our behalf. When we no longer need your information, and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalise it so that we cannot identify you.
Cookies
This website sets only the cookies it needs in order to work. It has no visitor accounts or logins. A cookie is a small piece of data stored on your computer or mobile device by your web browser. Most web browsers can be set to disable cookies, but if you do, parts of this website may not work correctly. We never place personally identifiable information in cookies.
If we add tools to measure how this website is used, we will update this page.
Is your information secure
We take precautions to protect the security of your information, with physical, electronic and managerial procedures to help safeguard it, prevent unauthorised access and use it correctly. However, neither people nor security systems are foolproof. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Your rights
You may contact us to ask for access to the personal information we hold about you, to ask us to correct it, to ask us to delete it, or to withdraw your consent to us using it. We may take reasonable steps to verify your identity first. We will update, correct or delete the information in the databases we actively use as soon as, and to the extent, reasonably and technically practicable. Please be aware that it is not technologically possible to remove every record of the information you have provided from our systems. We back up our systems to protect information from accidental loss, so a copy may exist in a form that is difficult for us to locate. Changes or deletions will not affect information we have already provided to others in line with this policy.
Links to other websites
This policy applies only to this website. It may contain links to other websites that we do not operate or control. We are not responsible for their content, accuracy or opinions, and we do not check them. When you follow a link to another website, this policy no longer applies. Your use of any other website is subject to that website’s own rules and policies, and those websites may use their own cookies or other methods to collect information about you.
Children
This website is meant for businesses and adults. If you are a parent or guardian and you know that your child has given us personal data without your permission, please contact us. If we learn that we have collected personal data from a child without verified parental consent, we will take steps to remove it from our servers.
Changes to this policy
If we change this policy, we will post the changes on this page and update the date at the top.
Contact us about your privacy
To ask about your personal information or to make a request, contact:
Hua Ban Trading Sdn Bhd
No 8, Jalan Nyatoh, Lanang Road, 96000 Sibu, Sarawak, Malaysia
Phone: 016-2298234
To ask about your personal data, use the enquiry form on our Contact page.